ERGO NEXT Insurance Loss Run Request

Notes

NEXT Insurance rebranded as ERGO NEXT Insurance in January 2026 after ERGO Group (Munich Re) completed its acquisition. It is a direct, digital-first small business carrier, and loss runs are pure self-service: the Knowledge Center article 'How can I download my loss run report?' says to log in to the ERGO NEXT customer account, open the 'Claims' tab, and select 'Download Loss Runs report'. That article is the only loss-run instruction ERGO NEXT publishes anywhere. No loss run email, fax, mailing address, or turnaround is published, and no separate request form exists. support@nextinsurance.com is the general customer support inbox (Mon-Fri 8am-5pm CST) and 855-222-5919 on the claim page is for filing a claim as a non-customer; neither is a loss run channel. The (816) 323-8172 line is a Missouri-residents-only support line. ERGO NEXT does appoint agents and runs a separate agent portal at agents.nextinsurance.com, but publishes nothing about retrieving loss runs through it, so the documented route is the policyholder portal.